Facials

Cancellation Policy

Policy Details Mobile Individual Treatment Cancellation & Access Policy To ensure smooth appointments and protect valuable time, the following policy applies to all mobile treatments (massage, facials, microdermabrasion, etc.): Booking & Payment Full upfront payment is required at the time of booking to confirm your appointment. Payments can be made online. Cancellations & Rescheduling 48+ hours’ notice: Full refund or free reschedule. 24–48 hours’ notice: 50% refund or one free reschedule. Less than 24 hours’ notice or no access on arrival: Payment is non-refundable. Access & Setup Requirements The client must ensure timely access to the property at the agreed start time. A clean, safe space must be prepared with: Sufficient room for equipment Access to hot water if required A means for rubbish disposal Delays caused by lack of access, inadequate space, or unsafe conditions will shorten the treatment time, and no refund will be given. If access is delayed by more than 15 minutes, the therapist may need to leave, and the session will be treated as a late cancellation (non-refundable). Health & Safety Clients must disclose any medical conditions, allergies, or skin concerns before the appointment. Certain treatments (e.g., microdermabrasion) require a patch test at least 24 hours prior. The therapist reserves the right to refuse or adapt treatments on arrival if it is unsafe to proceed. No refunds will be issued in this case.

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